Salesforce Having Their Moment After AI-Driven Jump to Record
Salesforce Inc.’s big push into artificial intelligence has helped drive shares to a record high. Now, Wall Street wants proof that the heavy spending is going to pay off.
The maker of customer relations management software is due to report results after the close, with investors particularly focused on any comments on AI-related trends going forward. Salesforce (CRM) launched its Agentforce generative AI product in October, and has been hiring aggressively to sell the tool, which can complete tasks like customer support without human supervision.
It also recently acquired Tenyx, a developer of AI-powered voice agents.
“Agentforce has overtaken the CRM narrative by storm with a marketing/product release blitz and positive but early partner feedback,” wrote Citi analyst Tyler Radke. The results could offer “a reality check” after the stock’s nearly 30% gain since Salesforce’s annual Dreamforce event in September, he said.
Shares fell 1.9% on Tuesday.
