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Dialpad; Startup that offers customer service, doubles valuation to $2.2 Billion

Dialpad Inc. Cloud Communication startup has reached a $2.2 billion valuation after a funding round led by Iconiq Capital, in the $170 million round included GV, T-Mobile Ventures and OMERS Growth Equity, among others.

Dialpad provides tools to help businesses simplify sales and customer-service interactions, combining voice, video and text messaging in its app.

Dialpad was valued at $1.22 billion last December after a $125 million funding round led by OMERS Growth Equity, with participation from SoftBank Group Corp., Andreessen Horowitz and Felicis Ventures, according to data provider PitchBook.

The new financing could be used to make more acquisitions in areas that would improve Dialpad’s artificial intelligence technology and its TrueCaaS platform.

Dialpad said in September that it had hired Chief Financial Officer Mike Kourey, who is helping the company prepare to go public.